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Domande Frequenti

Do you have a doubt or any question? Take a look at our F.A.Qs!

Shipping and deliveries

When your order will be shipped

If the purchase is made before 2pm, the order will be shipped the same day.

If placed after 2pm, the products will be shipped the first working day following receipt of the order.

What are the delivery times

In Italy, delivery takes place in 1-3 working days. For islands it could be 3-4 working days.

Times for international shipments can reach up to 7 working days, depending on the country.

What are the shipping costs

Shipping is free throughout Italy for orders higher than € 35. For smaller orders the cost is €6.99.

In the countries of the European Community. shipping is free for orders over €150. Otherwise, the cost is €9.99.

For orders with delivery to the USA, shipping is free on orders over €150. Otherwise, the cost is €15.

For orders with delivery to the rest of the world, the cost of shipping will be calculated in the cart based on the country of destination.

I can pay on delivery

Of course, only for deliveries in Italy.

For cash payment on delivery, a fee of €2.80 will be added to the cart.

Payment methods

What are the payment methods (Italy)

For deliveries within Italian territory, here are the accepted payment methods:

  • Credit or debit card
  • PayPal
  • Bank transfer
  • Bank transfer
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  • Payment in cash to the courier (additional cost of €2.80)
  • Payment upon collection in branch
What are the payment methods (Abroad)

For deliveries abroad, here are the accepted payment methods:

  • Credit or debit card
  • PayPal
  • Bank transfer
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Returns and exchanges

Return Policy

Returns are free within 30 days of receiving the order.

Return shipping costs are our responsibility.

How to make a return

You can write an email to info@klkstore.com or a WhatsApp message to (39) 3516005180. We will explain all the options available to you to carry out the operation and obtain your refund.

Please indicate the order number or the name of the person who made the purchase.

You can return the product for free in 30 days from purchase, with only shipping costs at your expense.

It is not possible to carry out the operation at our points of sale.

How to make an exchange

You can write an email to info@klkstore.com or a WhatsApp message to (39) 3516005180. We will explain all the options available to carry out the operation.

Please indicate the order number or the name of the person who made the purchase.

The exchange is completely free. We will give you a voucher for the exact value of the returned item(s).

It is not possible to carry out the operation at our points of sale.

When the refund occurs

After completing the return procedure, the amount will be credited to the payment method used during the purchase within 10 working days .

During peak periods, refunds may be delayed, but will still be processed within 30 days of receiving the issue email